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National Highways and Transport Network

The NHT Network: Leading the Way in Local Highway Authority Benchmarking

The National Highways and Transport (NHT) Network is a subscription-based benchmarking and service improvement partnership for UK local authorities. We provide independent resident surveys, performance benchmarking, and actionable insight that help councils deliver better highways and transport services.

NHT Services

What is The NHT Network?

Member authorities use NHT data to track performance, prioritise investment, strengthen business cases, and improve transparency with councillors and residents.

  • A trusted, collaborative partnership of local authorities committed to improving the quality, efficiency and sustainability of highways and transport services across the UK.
  • Combines robust data analysis with public feedback and sector benchmarking, empowering councils to make informed decisions, enhance service delivery and align local transport strategies with public expectations.
  • Recognised by the Department for Transport, the NHT Network is the leading UK performance and benchmarking network for local highways and transport services with over 15 years of national data at its core.
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NHT Core Services

We support councils in delivering safe, efficient, sustainable transport and highways services that meet the needs of their communities

Public Satisfaction Survey

The NHT Public Satisfaction Survey is the largest survey of its kind, and is recognised by the Department for Transport.

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Performance Management Framework (PMF)

Compares service performance across asset types and management levels

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CQC Efficiency Network

The CQC Efficiency Network compares Carriageway costs & carbon efficiencies across local authorities on a like-for-like basis

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Members Area

Access the members online reporting portal where there are individual Authority results for all elements of the NHT including:

  • Public Satisfaction Survey – The customer perspective
  • CQC Efficiency Network – Value for money & carbon impact
  • Performance Management Framework – The levers for change
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Measure, Compare, Improve – Together

Smarter Highways & Transport Performance

The NHT Network is the leading service improvement organisation providing a range of benchmarking services for the Highways & Transport sector, available on a subscription basis to Local Authorities and their delivery partners.

The activities of the Network are controlled by the members.  Steering Groups define the scope and content of each of the services the Network provides.  Each of these steering groups is led by a chairman and comprise practitioners from participating organisations. From time to time, the steering groups form specialist sub-groups to tackle specific projects.

Members of each individual service are invited to attend regular National and Regional meetings, organised to share practice and experience.  Wherever possible the cost of these meetings is covered or subsidised by the subscription fees.

NHT provides a supported Network environment in which members can:

  • Measure their own performance
  • Compare with their peers and
  • Identify areas for improvement

 

The Network shares experiences and good practice through member meetings, conferences, facilitated workshops, case studies and practice notes, all accessible via this web site.

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18 Years of Experience

Why become a member?

Benchmarking & performance insight — measure local public satisfaction, cost efficiency, and service delivery quality against national and peer authority averages

Identify savings & efficiencies — the network reports over £1.5 billion saved
since 2013/14 (around £100 million in 2024/25 alone)

Shared learning & best practice — members collaborate through national and regional steering groups, workshops, and case studies

External recognition & accountability — significant for DfT funding; inclusion of NHT data in departmental incentive assessments

Confidential peer comparison — participation includes secure data sharing under NDA, enabling trustworthy comparisons

Improvement through the collection and comparison of data

NHT is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.
Member Community

NHT improves the quality, efficiency and performance of local transport services.

Dynamic Reporting

NHT provides clear, evidence-based insights to drive improvement.

Steering Groups

LHA members sit on the steering group to shape the NHT Network.

Create opportunities for growth, efficiency & stronger relationships with residents.

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

Give our sales team a call to see the many ways that joining NHT would benefit your authority
Tel: +44 (0) 1884 841884
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Insight

Latest Article and News

Gain valuable insights from NHT data, reports, and analysis to better understand performance, public perception, and opportunities for improvement in highways and transport services.

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