Measuring efficiency and sharing efficient practices to improve
Satisfied Customers, Technical Quality and Cost Effective Delivery are generally considered to be the three key components of excellent performance, the 'three legs' of the performance stool.
The three performance legs are inextricably linked and place competing demands on one another. It is only by considering the interaction of all three together that optimum decisions for the future can be made on a measurable and demonstrable basis.
The NHT Network has been developing CQC since 2009.
For the Annual Report (membership year 2018/19) please click here
The CQC Efficiency Network measures efficiency, evaluates the likely impact of changes to practice and process, and provides a stimulus to realising efficiency savings. CQC methodology is referenced in DfT's Incentive Fund Self Assessment Process.
The CQC Efficiency Network provides members with an annual assessment of their efficiency, using CQC methodology, focusing on key areas of high maintenance expenditure identified by the CQC Steering Group
The CQC Efficiency Network provides members with an efficiency modelling software tool that will evaluate the likely impact of changes in service level and or expenditure.
The CQC Efficiency Network provides members with a library of documented efficient practice that has been shown to lead to superior performance.
The CQC Efficiency Network provides opportunities to meet and share experiences on a regional and national basis.
The CQC Efficiency Network helps members identify the scope and magnitude for potential cost savings.
The CQC Efficiency Network is run in partnership by measure2improve and the Institute for Transport Studies (ITS) at the University of Leeds.
Note: Members are bound by a mutual non-disclosure and confidentiality agreement, which protects the interests of all parties and preserves anonymity of the results.