A questionnaire has been circulated to all authorities participating in this year’s Public Satisfaction Survey in order to collect additional data, which should help to put the survey data in context and enable more accurate comparisons with other councils. The questionnaire has so far been returned by 40% of the Councils in the survey this year.
The purpose of the questionnaire is to get a feel for how things may have changed in your authority year on year, we are not looking for precise answers just a ‘gut’ feel. However, the information is important to enable a greater understanding of why satisfaction has changed and interpret the survey results. In order to make fair comparisons it is essential that every Authority in the survey completes the form. So, if you haven’t yet completed the questionnaire please download a copy and return it to firstname.lastname@example.org by no later than 15 October 2015.