To date Plymouth City Council, Wokingham Borough Council, Herefordshire Council and Dorset County Council have shared material. Go to the Library section of this web site and filter by Case Study and/or Practice Material.
Please note: we are not badging these as 'good' practice but simply looking at the activities and practices of councils where the public have obviously noticed improvements in case it helps other authorities to change the way they do things for the better.
It would be helpful to have constructive comments on the approach taken by these authorities and, if we can identify innovative practice deemed by other practitioners to be a better approach, we may then be able to change the status to 'good' practice.
This is just a start and we would like to see practice notes from authorities whose public satisfaction results warrant sharing their approach not only for Highways Maintenance but for all the other elements of the survey.